Overview

If connections become disconnected, you can reconnect them using the existing credentials (the credentials used to create the connections) or by adding new credentials. 

Reconnecting Using Existing Credentials

1. Expand Manage in the left menu.
2. Click Connections.
3. Locate the disconnected connection in the Connections list.
4. Click the ellipses (…) in the Actions column. 
   
   
5. Click Reconnect from the menu that displays. (Note that Reconnect only displays for disconnected connections.)
6. A Reconnect modal displays. Note that the modal will contain fields specific to the storage platform.
   
   
7. Click Reconnect with existing credentials.
8. DryvIQ will attempt to connect to the platform. You will see a green "Connected” message at the bottom of the modal when DryvIQ establishes a connection. (If the connection fails, you may need to reconnect using new credentials.)
9. Click Done to finish creating the connection.

Reconnecting Using New Credentials

1. Expand Manage in the left menu.
2. Click Connections.
3. Locate the disconnected connection in the Connections list.
4. Select the ellipses (…) ellipses (…) in the Actions column.
5. Click Reconnect from the menu that displays.
6. A Reconnect modal displays. Note that the modal will contain fields specific to the storage platform.
7. Enter the required connection information. (For information about the required field for your platform, refer to the connector-specific documentation.)
8. Sign in to the platform or test the connection (based on the platform).
9. You will see a green "Connected” message at the bottom of the modal when DryvIQ establishes a connection. (If the connection fails, verify the information you entered.)
10. Click Done to finish creating the connection.